Shipping policy
We want your furniture to reach you in good condition, on time, and without surprises along the way. Here is everything you need to know about how we ship.
Where we ship
FurnitureOne ships across India. Delivery timelines and charges may vary depending on your location and the product category. We will confirm availability to your pincode at checkout.
Delivery timelines
Most orders are dispatched within [X–X] business days of payment confirmation. Once dispatched, estimated delivery times are:
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Metro cities (Bengaluru, Delhi, Mumbai, Hyderabad, Chennai, Pune): [X–X] business days
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Tier 2 cities: [X–X] business days
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Other locations: [X–X] business days
Please note: Delivery timelines are estimates and may be affected by public holidays, local conditions, or high-demand periods. We will keep you updated if there are any changes to your expected delivery window.
Shipping charges
Shipping charges, if applicable, are shown at checkout before you confirm your order. For orders above ₹[amount], delivery is free. For orders below this threshold, a flat shipping fee of ₹[amount] applies.
Delivery & installation
For select products, doorstep delivery and basic installation are included. Where installation is offered, our team will contact you to schedule a convenient time. Any applicable charges will be communicated clearly before your order is placed.
Order tracking
Once your order is dispatched, you will receive a tracking link via email and SMS. If you need an update before that or have any concerns, reach out to us at [support email] or call us at [phone number].
Before you receive your order
Please ensure someone is available at the delivery address on the expected date. If a delivery attempt is unsuccessful, our team will reschedule. Repeated failed attempts may result in the order being returned to our warehouse, and re-delivery charges may apply.