Shipping & Delivery Policy

1. Introduction

This Shipping & Delivery Policy ("Policy") applies to all orders placed on the FurnitureOne website ("Website"), operated by Decorpot Select Private Ltd, having its registered office at 2nd, 3rd & 4th floor, No 430, HSR Layout, 27th Main, Sarjapur - Marathahalli Rd, beside Reliance Trends, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102 (referred to as "FurnitureOne", "we", "us" or "our").

This Policy sets out the locations to which FurnitureOne delivers, the applicable delivery charges and timelines, the delivery and installation process, and the respective responsibilities of FurnitureOne and the Customer in relation to delivery. By placing an order on the Website, you ("Customer", "you" or "your") agree to the terms of this Policy. This Policy should be read together with our Terms & Conditions, Warranty, Cancellation, Return & Refund Policy, and Fees & Payment Policy.

2. Definitions

For the purposes of this Policy:

•     "Order" means a confirmed purchase of one or more Products placed by the Customer on the Website.

•     "Order Value" means the total amount payable for the Products in an Order, excluding delivery charges.

•     "Serviceable City" means each of the cities listed in Section 3.1.

•     "Extended Delivery Location" means any location in India outside the Serviceable Cities to which FurnitureOne agrees to deliver, in accordance with Section 3.2.

•     "Delivery Team" means the employees and technicians of FurnitureOne who deliver, unpack and install Products.

•     "Delivery Certificate" means the document signed by the Customer at the time of delivery, confirming receipt and condition of the Product.

•     "Ready-Made Product" and "Made-to-Order Product" have the meanings given to them in the Warranty, Cancellation, Return & Refund Policy.

3. Delivery Locations

3.1 Serviceable Cities

FurnitureOne delivers to the following cities at standard delivery charges:

3.2 Extended Delivery Locations

FurnitureOne may deliver to locations outside the Serviceable Cities, subject to the extended delivery charges set out in Section 5.2 and to the location being accessible by FurnitureOne's Delivery Team. FurnitureOne reserves the right to decline delivery to any location that it is unable to service, in which case the Customer shall be informed before the Order is confirmed.

3.3 Pincode Verification

The Customer may check the serviceability of a delivery pincode, the applicable delivery charges and the estimated delivery timeline by entering the pincode on the product page of the Website. For any assistance, the Customer may contact FurnitureOne through WhatsApp at +91-9535722400.

4. Delivery Timelines

•     Ready-Made Products (Serviceable Cities): Orders are ordinarily delivered within 7 to 10 days from Order Confirmation.

•     Extended Delivery Locations: Orders are ordinarily delivered within 10 to 25 days from Order Confirmation, depending on the delivery pincode.

•     Made-to-Order Products: The estimated delivery timeline is stated on the respective product page, as these Products are manufactured after the Order is placed.

•     The estimated delivery timeline for each Order shall be communicated on the Order Confirmation page and by email, SMS or WhatsApp.

•     Where the Website allows the Customer to select a preferred delivery week at checkout, FurnitureOne shall make reasonable efforts to deliver within the selected week, subject to Product availability.

Delivery timelines are estimates and are not guaranteed. The delivery of an Order may be delayed for reasons beyond FurnitureOne's reasonable control, including logistical disruptions, adverse weather conditions, strikes, lockouts, political disruptions, government restrictions, natural disasters, or other unforeseeable circumstances. In such events, FurnitureOne shall inform the Customer of the delay and the revised delivery timeline by email, SMS or WhatsApp at the earliest.

5. Delivery Charges

5.1 Serviceable Cities

Delivery charges for Orders within Serviceable Cities are determined on the basis of the delivery pincode. The applicable delivery charge shall be displayed at checkout before payment is made.

5.2 Extended Delivery Locations

For Orders delivered to Extended Delivery Locations, the following delivery charges shall apply:

5.3 Floor Charges

Where the delivery address is located in a building without a lift, delivery up to the second floor is included in the delivery charge. Delivery above the second floor in such buildings shall attract additional floor charges. No floor charges apply to buildings with a lift.

5.4 General Terms

•     All delivery charges are displayed and payable at checkout, prior to Order Confirmation. Floor charges, where applicable, shall be collected at checkout / communicated and collected before dispatch.

•     The refund of delivery charges on cancellation, return or refund shall be governed by the Warranty, Cancellation, Return & Refund Policy.

6. Order Confirmation and Communication

•     Upon successful placement of an Order, the Customer shall receive an Order Confirmation by email, SMS or WhatsApp.

•     FurnitureOne shall contact the Customer before dispatch to confirm the delivery date and time slot.

•     The Customer shall receive status updates at key stages of the Order, including dispatch, out for delivery, and delivery.

7. Delivery and Installation Process

7.1 Delivery by FurnitureOne

All Orders are delivered and installed by FurnitureOne's own Delivery Team. FurnitureOne does not engage third-party courier partners for the delivery of Products.

7.2 Receiving the Order

•     The Customer, or a person above 18 years of age authorised by the Customer, must be present at the delivery address at the confirmed date and time to receive the Order.

•     A Delivery Certificate signed by such person shall be binding on the Customer.

7.3 Unpacking, Installation and Inspection

•     The Delivery Team shall unpack all Products at the delivery address and shall remove all packaging material from the premises upon completion of delivery.

•     Installation is provided free of charge for Products that require it, such as sofas, recliners, beds, dining tables and coffee tables. The product page indicates whether installation is included.

•   The Customer shall inspect the Product with the Delivery Team before signing the Delivery Certificate, in accordance with Part C (Return & Refund Policy) of the Warranty, Cancellation, Return & Refund Policy.

7.4 Services Not Included

Unless expressly stated on the product page, the Delivery Team shall not undertake wall mounting, drilling, dismantling or moving of existing furniture, carpentry or modification work, or hoisting of Products through windows or balconies.

8. Access, Space and Site Readiness

•     Measurements: The Customer is responsible for measuring the dimensions of doors, staircases, lifts, corridors and the intended space before placing the Order. Product dimensions are listed on every product page.

•     Restricted access: The Customer must inform FurnitureOne, before placing the Order, of any narrow staircase, small lift, tight doorway or other access restriction at the delivery address.

•     Product unable to enter: Where a Product cannot be safely moved into the delivery address due to an access restriction that was not communicated in advance, such Product shall not be eligible for return on this ground. Re-delivery or storage charges may apply, as set out in Sections 9 and 10.

•     Site readiness: The delivery address must be ready for delivery and installation, including the completion of any civil, painting or flooring work in the area where the Product is to be placed.

•     Permissions: The Customer shall obtain any permissions required from the building management or housing society for the entry of the Delivery Team and the Products.

9. Missed Delivery and Rescheduling

•     Where the Customer is unavailable at the confirmed date and time, or the delivery cannot be completed for reasons attributable to the Customer, FurnitureOne shall reschedule the delivery.

•     The first rescheduled delivery shall be free of charge. Each subsequent rescheduled delivery shall attract re-delivery charges.

•     Where delivery cannot be completed after certain attempts, FurnitureOne reserves the right to cancel the Order. In such case, the cancellation fee set out in Section 16 of the Warranty, Cancellation, Return & Refund Policy shall apply, and the balance amount shall be refunded.

10. Postponement and Storage

•     Where the Customer requests to postpone delivery, FurnitureOne shall hold the Order free of charge for up to 1 day from the originally confirmed delivery date.

•     Beyond this period, storage charges shall apply.

•     Where the Customer does not accept delivery within the maximum period, FurnitureOne reserves the right to cancel the Order, in which case the cancellation fee and storage charges shall be deducted from the refund.

11. Customer Information

The Customer shall provide true, complete and accurate information at the time of placing the Order, including name, delivery address, landmark, pincode and contact number. FurnitureOne shall not be responsible for any delay or failure in delivery arising from incorrect or incomplete information provided by the Customer, and re-delivery charges under Section 9 may apply in such cases.

12. Transfer of Title and Risk

Title to, and risk of loss of or damage to, the Product shall pass to the Customer upon signing of the Delivery Certificate. Until such time, the Product remains at the risk of FurnitureOne.

13. Conduct of the Delivery Team

•     FurnitureOne's Delivery Team is trained to conduct itself professionally and courteously, and to handle Products with care.

•     Any complaint regarding the conduct of the Delivery Team may be raised with FurnitureOne customer support, and shall be reviewed by FurnitureOne.

•     The Customer shall provide a safe environment for the Delivery Team to carry out delivery and installation.

14. Statutory Rights

Nothing in this Policy shall exclude or limit any rights available to the Customer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law in India, which cannot be excluded or limited by contract.

15. Governing Law and Jurisdiction

This Policy shall be governed by the laws of India. Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka.

16. Amendments

FurnitureOne reserves the right to amend this Policy, including the list of Serviceable Cities and applicable delivery charges, from time to time. The revised Policy shall be published on the Website and shall apply to Orders placed on or after the date of publication.

17. Contact Us

For any queries regarding the delivery of your Order, please contact:

•     Email: info@furnitureone.com

•     Phone / WhatsApp: +91-9535722400

•     Working hours: 11.00am - 7.00pm